Dear Superior Water and Air,

Over a year and a half ago we did the 30 day trial of the water softener and reverse osmosis. After the 30 days we figured it wasn't in our budget at the time to continue using the product. So your employees came back and restored things to how they were. Fast forward to this week. We noticed our softet in the overhang of our house sagging and water on the ground outside. We followed the leak and had a plumber come out. Turns out the rubber gasket to the sprayer was missing and it's been leaking for quite some time. My stomach just turned and we knew the very last person to touch that sprayer was Superior. The rubber gasket was there before as the facet is newer and no one has touched it since Superior.
We now have significant water damage to our floor, cabinets, outside wall and overhang. The small water leak has also caused a bad build up of mold in which one of our daughters is severally allergic to.
We figured this was important enough that Superior needs to know what an employee has caused and we do not want this nightmare to happen to any other family. I do plan on following up this email with a phone call since this is a serious issue. We hope Superior will help out in this situation as none of this would have happened if the employee had made sure things were put back properly.
We welcome your call and you can reach us at 801-***-****
Sincerely,
Jeff and Pamela Morton